This article takes a brief look at three hostile-aggressive personality types which qualify as difficult people. You may either meet in work or have to manage in work if they are part of your team.
The Big Bad Bully uses various forms of hostile-aggression in order to intimidate others into compliance or allegiance. The Big Bad Bully might use anger, open or covert threats of failure or reprisal, blackmail, ridicule, guilt and/or shame. The Big Bad Bully will essentially use whatever tactic the can to get what they want. The Big Bad Bully has no worries about arguing or embarrassing others to achieve their ends.
The Angry Diva is someone who wants to be the centre of attention all the time and always get what they want. The word Diva implies a female bias but it is just an expression. Men are just as likely to be Angry Divas as women. Whatever the gender, in their world it is all about them and woe betide anyone who thinks or says differently. Many organisations have people like this at different levels and if you are really unfortunate they are sometimes even in charge.
The Know It All. There is nothing you or anyone else can tell The Know It All. In their opinion they have seen it all and done it all. There is no room for personal growth in their world but plenty of scope for it in other people. The Know It All believes they can do or say no wrong but they will be extremely efficient and keen to point out where you and everyone else went wrong of course.
Make no mistake, if not properly controlled or dealt with, The Big Bad Bully, The Angry Diva and The Know It All are dangerous to the morale and mental well-being of both you and the staff on your team or in your department.
Managing difficult personality types at work can be something of a nightmare for many line managers and supervisors. Some managers seem to have the amazing knack of effectively and confidently with the difficult personality types they encounter. If they can do it why can’t you?
To get the low-down on assertively and effectively managing these and many more difficult personality types why not check out “Assertively Managing Difficult People” by Andrew D. Pope.
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