“In order to properly understand the big picture, everyone should fear becoming mentally clouded and obsessed with one small section of truth”. Xun Zi

In the general day to day routines of running businesses, are managers missing out on something.

During the recent flooding in the northwest (Storm Desmond) as news story caught my ear that had a slightly different twist.

Apart from the obvious challenges presented by the devastating floods, a lady was challenging they utility companies to get money back for the electricity broadband and water that she was clearly unable to use whilst flooded out of the house.

Surely a smart thing the utilities company’s point of view would be to very quickly put a hold on payments or at least reassure her that she wasn’t being charged for utilities she couldn’t use. A cynical ploy you ask? If Carlisle United Football Club can gain positive press coverage why shouldn’t (allegedly) savvy large businesses spot and optimise the opportunity? Had they lost sight of the bigger picture?

In another story we saw on the news how an unfortunate man was attacked on the Leytonstone underground tube station in London. It made the news not only because of the terrible event, but also because of the wealth of its mobile footage. Here clearly, the public at large did see an opportunity to capture the events on their mobiles. Had they lost sight of the bigger picture?

This set me wondering. The commonality here is that we seem to be missing opportunities. In the former example the failure was to demonstrate excellent customer care, and a demonstration of plain humanity in the latter.

Often when changes occur in businesses opportunities are missed. These may include chances to put things right or to ensure things go right or to stop things going wrong.

These opportunities are often missed because the individuals and organisations are not mindful of what is going on. Poor, limited or zero communication often causes this. The bigger picture is frequently forgotten or overlooked.

For more details on how I support companies, teams and individuals in change, visit http://www.cubetltd.uk

All Change:

Rob Knowles

Cubet delivers results by working with people (individuals, teams) to improve.As a result, the organisation always develops and delivers improved products and services.

Acting as a Critical Friend it brings challenge enabling you andyour people to achieve clarity and increased confidence by unlocking your and their potential potential.

It enables effective change. Most recently it has provided effective improvement through people to, among others. the National Skills Academy Process Industries, Remploy, Enterprise Employment and Training CIC, Nurture for Growth and Horizon Community Development Ltd and Benchmark Training Ltd.

Cubet is currently working with Stallard Kane, B&G HR, Knapton Wright, Papini, Unload and E-Mentor and the University of Lincoln.

Amongst Cubet's successfully delivered programmes are:
Addressing Workplace Silos
Advanced Communications
Coaching & Mentoring
Competence, Development & Management
Design & Delivery of Individual, Team deevlopment Programmes
Effective Change Programmes
Generating Ideas
Innovation isn’t Rocket Science
Mindsets, Mindfulness & Resilience
Relationship Management & Development
Support for newly promoted line managers
Team Building
Team Leader Development Programmes
Understanding and Implementing Competence Systems
Understanding and Managing Risk
Understanding and Implementing and Managing Change
Understanding Managaging and Maintaining Relationships
All Change:

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